Setting up Windows Email
Complete guide to configuring your CodaMail account on Windows.
📋 Before You Begin
Make sure you’ve created an App Password with IMAP or POP3 and SMTP enabled in Settings → App Passwords (in the webmail) before starting this setup process. This is required for external email clients to connect to your account; the app password takes the place of your account password in the client.
Important: Have your CodaMail username and app password ready. You’ll need these during the setup process.
⚠️ Outlook Not Supported
Microsoft’s new Outlook client now uploads all mail account data, including IMAP/POP connections, to its cloud infrastructure even for non-Microsoft email services. It has also broken email standards by insisting that the login be an email address (every bot on the Internet attempts to crack accounts using the email address as the login). This behavior is incompatible with CodaMail’s strict privacy and data sovereignty standards.
🔧 Setting up Thunderbird (Automatic)
- Open Thunderbird.
- Click the ☰ menu → New Account → Email. (On older Thunderbird versions: Account Settings → Account Actions → Add Mail Account.)
- Enter the following:
- Your Name: (e.g., John Smith)
- Email Address: your
@codamail.comaddress - Password: your app password
- Click Continue.
- Thunderbird will automatically detect the correct settings from our configuration server.
- Choose IMAP if asked for the account type, then confirm the detected settings to finish.
- Allow Thunderbird to store your password securely, if prompted.
⚙️ Manual Settings (If Needed)
| Setting | Value |
|---|---|
| IMAP Server | mail.pnsh.com (Port 993, SSL) |
| SMTP Server | smtp.pnsh.com (Port 587, STARTTLS) |
| Username | Your login name (not your email address) |
| Authentication | Normal password |
🔧 Troubleshooting
If you encounter any issues during setup:
- Verify that IMAP/POP access is enabled in your app password settings.
- Double-check that your username for both IMAP/POP and SMTP is entered without
@codamail.com. - Ensure SSL/TLS is selected for both incoming and outgoing servers.
- Verify that you’re using the correct ports (993 for IMAP, 465 or 587 for SMTP).
- Try restarting Thunderbird and attempting setup again.
- If you continue to have problems, contact our helpdesk for assistance.
📞 Need Help?
If you need additional assistance with setting up Thunderbird or encounter any issues not covered in this guide, please contact our support team at helpdesk@codamail.com.
We’re here to help ensure your email setup works perfectly on your Windows device.