CodaMail - Setting up Apple Mail

📋 Before You Begin

Make sure you’ve created an App Password with IMAP or POP3 and SMTP enabled in Settings → App Passwords (in the webmail) before starting this setup process. This is required for external email clients to connect to your account; the app password takes the place of your account password in the client.

Apple Mail Tip: Have your CodaMail username and app password ready. The setup process will guide you through the configuration automatically.

📂 Step 1: Open Apple Mail Settings

Open the Mail app on your Mac.
Click Mail in the top menu bar.
Select Settings (or Preferences in older versions).
Click the Accounts tab.
Click the + button to add a new account.

📧 Step 2: Initial Account Setup

Select Other Mail Account from the list of options.
Click Continue.
Enter your:
- Name: As you want it to appear in messages
- Email address: Your full CodaMail address
- Password: Your app password
Click Sign In.

📥 Step 3: Enter the Server Details

Mail will report that it’s “Unable to verify account name or password” and show additional fields. This is expected; fill them in:

Account Type: IMAP
Incoming Mail Server: mail.pnsh.com
Outgoing Mail Server: smtp.pnsh.com
User Name: Your account name only (do not include @codamail.com)
Password: Your app password

Then click Sign In. Ports and encryption are negotiated automatically; you don’t need to enter them here.

✅ Step 4: Complete Setup

Select which apps you want to use with this account (Mail should be checked).
Click Done.
Your CodaMail account should now appear in the Mail app sidebar.

⚙️ Advanced Settings

Mail manages ports and encryption automatically, and the automatic settings work with our servers. If you ever need to see or change them:

Go to Mail → Settings → Accounts.
Select your CodaMail account and click Server Settings.
Uncheck Automatically manage connection settings to reveal the port and TLS/SSL options.
Correct values are:
- IMAP: port 993 with TLS/SSL enabled.
- SMTP: port 465 with TLS/SSL enabled, authentication “Password”.

🔧 Troubleshooting

If you encounter any issues during setup:

Verify that IMAP and/or POP access is enabled in your app password settings.
Double-check that your username is entered without @codamail.com.
Ensure SSL/TLS is enabled for both incoming and outgoing servers.
Verify that you’re using the correct ports (993 for IMAP, 465 for SMTP).
Try quitting and reopening the Mail app, then attempting setup again.
Check your Mac’s firewall settings to ensure Mail can connect to the internet.
If you continue to have problems, contact our helpdesk for assistance.

📞 Need Help?

If you need additional assistance with setting up Apple Mail or encounter any issues not covered in this guide, please contact our support team at helpdesk@codamail.com.

We’re here to help ensure your email setup works perfectly with your Mac and integrates seamlessly with macOS features.