Whitelist
Let trusted mail skip every check and land where you want it.
What the Whitelist Does
Open Settings → Whitelist. A whitelist entry says: mail matching this goes straight into that folder, untouched. It bypasses spam filtering, virus scanning, your block list, and all of your delivery filters. It is the strongest statement of trust the system has, which is why it should be used for a handful of senders at most.
Because whitelisted mail skips the virus scan, only whitelist senders whose mail you would open without hesitation. A compromised account at a whitelisted sender can deliver anything to you.
Adding an Entry
- From (sender): match on who sent the message. Enter a full address (
alerts@example.com), a domain (example.com), or a wildcard pattern. - To (your address): match on which of your addresses the message was sent to. This is how you make one alias a guaranteed-delivery channel, for example the address you gave your bank, regardless of what the spam filter thinks of their mail.
- Deliver To: the folder the mail is placed in. It must be one of your existing folders; create it first under Settings → Folders if needed.
Wildcards need at least three letters or digits around them, so *@example.com is fine and *@* is not. The number of entries is limited per plan. Select an entry and click Delete Entry to remove it; the change takes effect for the next message that arrives.
Whitelist, Filters or Trusted Senders?
Three features sound similar and do different things:
- Whitelist (this page): server-side, skips all checks, delivers to a folder. For the very few senders whose mail must never be lost.
- Delivery filters: server-side, run after spam and virus checks, can file, label, flag, forward or discard based on any header. For organizing mail that has already passed the checks.
- Trusted Senders (an address book): affects only the webmail display, letting images load and receipts send without asking. It has no effect on delivery. See Contacts.